After Zus Coffee Irate Indian Tourist Throws Tantrum At A Mcdonald S In Singapore For Serving Non Vege Burger

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IN an incident resembling the recent fracas involving a Mainland Chinese tourist and a ZUS Coffee Zurista (in-house name for barista), a visitor from India had a similar strop in multinational fast food joint McDonald’s across the Causeway.
Just like the ZUS Coffee episode, there were raised voices, accusations of unprofessionalism and flung food items except that the burger box was thrown onto the floor while the hot coffee cuppa landed on the counter.

The reason for the customer (who is presumed to be from India based on the accent) behaving notoriously is that she was apparently served a non-vegetarian burger at the McDonald’s outlet in Singapore (although some reports claimed the incident took place at a KLIA McDonald’s outlet).
To rid confusion over the incident venue, let’s just focus on the moral of the story by agreeing that an irate customer was upset that she was served a burger containing meat at McDonald’s.
The ridiculousness of the situation was highlighted in numerous comments appended to Sure Boh’s Facebook post which has amassed 7K likes, 3.2K comments and 341 shares at time of publication, an indication that the action of this particular customer had gone beyond the pale.
The obvious question, wondered some bewildered commenters, is why go to McDonald’s if one is a vegetarian knowing jolly well that burgers are typically meat-based patties.

One commenter even wondered if this was her first ever visit to the Golden Arches.

It was pointed out that McDonald’s in India have vegetarian options but others argued that the customer should have read the menu carefully first before ordering given she was outside her homeland.

The tourist’s expectations were ridiculed with quite a few jokes made at her expense. One commenter sarcastically remarked that he, too, would be upset if he went to a vegetarian restaurant and served a hamburger.

Given that the customer is literate and – in all probability – had placed the order herself, just how did she get it wrong? Did she make her dietary demands clear? Did she also not look at the menu descriptions?

Few things this episode brings to light.
Firstly, if a person is so particular about their vegetarian diet, then surely McDonald’s isn’t the logical choice. The last it was updated, there is NO vegetarian option at McDonald’s as confirmed on its website.

This little nugget of information was also succinctly pointed out by a few commenters.

Secondly, it is common knowledge that McDonald’s is a meat lovers’ haven. This customer’s actions would make her appear ignorant at best or entitled at worst.
Unlike India where there are vast numbers who prescribe to a vegetarian diet, it is unreasonable to expect vegetarian options to be widely available outside India.

Thirdly, did the customer NOT ask specifically to clarify the contents of the burger? Flipping out post-order is rather pointless if one did not make it clear that she wanted a vegetarian burger.

It would appear this is another case highlighting that the “customer is NOT always right”. –  Focus Malaysia

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