Revamp Complaint Process At Mavcom Says Transport Expert


 
Transport consultant Rosli Khan says airlines with a record of delays or cancellations will not be favoured by potential passengers.PETALING JAYA: Any move to fix the Malaysian Aviation Commission (Mavcom) must include a revamp of its complaints resolution process, says a transport expert.Transport consultant Rosli Khan, who is in favour of a Mavcom overhaul, said the fact that passengers must wait 30 days for airlines or airports to address their complaints before contacting the commission is unwarranted.
“What if Mavcom takes another 30 days to investigate your complaint?” he asked.
Rosli told FMT that Mavcom should publish data on unethical practices and poor service by airlines and complaints from passengers to empower consumers with the necessary information to make informed decisions.

“It will also ensure accountability on the part of the airlines. There will then be an incentive for them to improve their services and address consumer grievances to maintain their reputation and market share,” he said.
“Airlines with a record of delays or cancellations will naturally not be favoured by potential passengers. This element of transparency is important to both airlines and passengers.”
Last Friday, former law minister Zaid Ibrahim advocated a significant overhaul of Mavcom, citing a failure on its part to adequately protect consumer rights.
Zaid said this after a recent incident where he was charged RM50 for correcting a minor error in his name while checking in for a flight.
Federation of Malaysian Consumers Associations CEO Saravanan Thambiraj said that while Mavcom has implemented a better consumer complaints system, called the FlySmart system, more can be done.
“Having a complaints handling system does not resolve the real issue of making airlines more responsible in terms of consumer protection,” he told FMT.
He noted that even after the pandemic, issues such as refunds, flight cancellations and delays as well as missing luggage continue to be a problem.
“The service quality of certain airlines in terms of counter check-in service, luggage and others continue to come up short,” he said.
However, Saravanan added that overhauling Mavcom would entail a complex process that must include policy reviews, possibly legislative changes and stakeholder buy-in.
“From a feasibility standpoint, such an overhaul would require comprehensive policy reviews, new legislation and certainly buy-in from multiple stakeholders, namely the government, industry and consumers,” he said. - FMT


Artikel ini hanyalah simpanan cache dari url asal penulis yang berkebarangkalian sudah terlalu lama atau sudah dibuang :

http://malaysiansmustknowthetruth.blogspot.com/2024/04/revamp-complaint-process-at-mavcom-says.html

Kempen Promosi dan Iklan
Kami memerlukan jasa baik anda untuk menyokong kempen pengiklanan dalam website kami. Serba sedikit anda telah membantu kami untuk mengekalkan servis percuma aggregating ini kepada semua.

Anda juga boleh memberikan sumbangan anda kepada kami dengan menghubungi kami di sini
No Talks Yet On Kuala Kubu Baharu Candidate Says Anwar

No Talks Yet On Kuala Kubu Baharu Candidate Says Anwar

papar berkaitan - pada 13/4/2024 - jumlah : 132 hits
Pakatan Harapan chairman Anwar Ibrahim said he has not discussed the candidate for the upcoming by election with anybody BATANG KALI Pakatan Harapan has yet to hold any discussions on its candidate for the Kuala Kubu Baharu by election next...
Contract Test Still Good For Constructive Dismissal Cases Says Apex Court

Contract Test Still Good For Constructive Dismissal Cases Says Apex Court

papar berkaitan - pada 13/4/2024 - jumlah : 132 hits
In February the Federal Court held that a deceased former RHB Bank employee was not constructively dismissed when he walked out of his job in March 2015 PUTRAJAYA The contract test is still a good law in determining whether an employee has ...
Viral Video Of Tense Moment Involving Civil Servant Part Of Simulation Exercise Says Public Service Dept

Viral Video Of Tense Moment Involving Civil Servant Part Of Simulation Exercise Says Public Service Dept

papar berkaitan - pada 13/4/2024 - jumlah : 168 hits
PUTRAJAYA A video that went viral recently showing a tense moment involving a civil servant from an audience asking Chief Secretary to the Government Tan Sri Mohd Zuki Ali a question is part of a simulation exercise done previously to demon...
Fewer Customers For Ramadan Buffets This Year Says Hotelier Group

Fewer Customers For Ramadan Buffets This Year Says Hotelier Group

papar berkaitan - pada 13/4/2024 - jumlah : 153 hits
Ramadan buffet sales at hotels in Penang suffered a 30 drop says a hotelier PETALING JAYA Ramadan buffets at hotels across the country experienced a drop in demand compared to previous years according to the Malaysian Association of HotelsI...
Pm Is In Good Health Says His Political Secretary

Pm Is In Good Health Says His Political Secretary

papar berkaitan - pada 14/4/2024 - jumlah : 107 hits
Prime Minister Datuk Seri Anwar Ibrahim s health is in good condition said his political secretary Kamil Munim NSTP AIZUDDIN SAADKUALA LUMPUR Prime Minister Datuk Seri Anwar Ibrahim s health is in good condition said his political secretary...
Time To Guarantee Equal Funds For Mps Says Kiandee

Time To Guarantee Equal Funds For Mps Says Kiandee

papar berkaitan - pada 14/4/2024 - jumlah : 201 hits
Bersatu vice president Ronald Kiandee says a law on equal constituency funds would ensure that whoever is in power must abide by it PETALING JAYA It is time that equal allocations for all MPs is institutionalised and made mandatory rather t...
Door Mats With Image Of Kaabah Actually Mini Sejadah Says Hypermarket

Door Mats With Image Of Kaabah Actually Mini Sejadah Says Hypermarket

papar berkaitan - pada 14/4/2024 - jumlah : 177 hits
AEON BiG Sdn Bhd in a statement today said the confusion arose due to the items being inaccurately labeled as door mats by the supplier Viral picKUALA LUMPUR The door mats recently seized by Johor religious authorities from a hypermarket fo...
Jakoa Says Segamat Orang Asli Receiving Well Water Denies Neglect

Jakoa Says Segamat Orang Asli Receiving Well Water Denies Neglect

papar berkaitan - pada 12/4/2024 - jumlah : 239 hits
The Orang Asli Development Department has confirmed that Kampung Orang Asli Selai in Bekok Segamat has received water supply from tube wells developed by Jakoa It said in a statement that Johor Jakoa is also upgrading the electricity supply...
Supp Will Have The Upper Hand In Seat Allocations Says Analyst

Supp Will Have The Upper Hand In Seat Allocations Says Analyst

papar berkaitan - pada 12/4/2024 - jumlah : 128 hits
An analyst says GPS chairman Abang Johari Openg might be inclined towards SUPP s requests due to their long standing alliance PETALING JAYA The Sarawak United People s Party will wield significant influence in the redistribution of seats es...
Saka Bapak Kau

Natural Gas Fuel Not A Hazard

Beli Rumah Lebih Jimat Dengan Kempen Hartanah Bumiputera Matrix

How Car Centric Planning Is Killing Malaysians

Masjid Lapangan Terbang Sultan Abdul Aziz Shah

Top Picks Best Trucks For Towing In 2025

15 Playful Midcentury Kids Room Ideas For A Retro Vibe

Creating A Winning Pitch Deck


echo '';
Info Dan Sinopsis Drama Berepisod Dhia Kasyrani Slot Akasia TV3

Biodata Terkini Reshmonu Peserta Gegar Vaganza 2024 Musim 11 GV11 Penyanyi Lagu Hey Waley

Gegar Vaganza 2024 GV 11 Hadiah Tiket Peserta Juri Format Pemarkahan Dan Segala Info Tonton Live Di Astro Ria Dan Sooka

6 Janji Donald Trump Kalau Dia Naik Jadi Presiden Semula

Biodata Terkini Zehra Zambri Peserta Gegar Vaganza 2024 Musim 11 GV11 Penyanyi Lagu Semalakama


Pesakit Diabetes Mengalami Masalah Mati Pucuk

Transformasi Bank Btpn Kini Berubah Nama Menjadi Smbc Indonesia

Pengalaman Mencicipi Hidangan Kuliner Khas Georgia Yang Menggugah Selera

Tattoos Portland Maine

Tattoos Raised And Itchy

Kepala Ikan Merah