Ketua Pengarah Imigresen Kena Banguan Dari Tidur
This is the Ketua Pengarah Imigresen. Like a faceless name and a nameless face - which we will all forget in no time. Meaning these are Civil Servants. They come and go. No one notices them or remembers them.
Sadly I think the Civil Service feels the same way about themselves too. That they are nameless faces and faceless names. They just come and go. No one will even notice them. Except OSTB of course.
A few days ago I went to the Jabatan Imigresen at Kelana Jaya to renew my passport. It took me the whole day. I (and about 100 other people) was at the Jabatan Imigresen in Kelana Jaya from 7.45 AM in the morning until my passport was finally issued at 4:05 PM. That is 8 hours and 20 minutes.
That is ONE WHOLE working day gone. WASTED TIME. Just to renew a passport?
FIVE YEARS AGO I WENT TO THE SAME JABATAN IMIGRESEN AT KELANA JAYA where my passport was issued in less than THREE HOURS.
Actually this is the reason why I went BACK to Jabatan Imigresen Kelana Jaya. I thought they were still fast.
My son also renewed his passport recently but being more in touch he went to the Jabatan Imigresen at Datuk Keramat (?) and got his passport issued in THREE HOURS - ON A SATURDAY !!
Others have since advised me to go to the Jabatan Imigresen in Shah Alam which they say also issues passports in much less time (than EIGHT HOURS).
My question is what difference should it make which Jabatan Imigresen branch we go to to renew our passports (or get a brand new one)?
Why is the time frame so different between one cawangan Jabatan Imigresen and another?
Kenapa Jabatan Imigresen tidak ada SOP yang standard di semua cawangan?
And what happened to Jabatan Imigresen Kelana Jaya? Five years ago they were super efficient. Now they are not. Apa sudah jadi?
A long, long time ago the Jabatan Imigresen at Pusat Bandar Damansara was even more canggih. You just put your old passport, the money, the passport sized photos etc in an envelope. You put the envelope into a slot and they issued you a receipt with a pick up time printed on it.
Then you could go back home or go back to your office. At the appointed time you just go back to the counter and pick up your new passport. That was the easiest and the best.
What happened to all that?
I say Dato Indera Khairul Dzaimee bin Daud, what are you doing brader? Tidur berdengkur ke? Sampai air liur meleleh basah carpet di ofis? Bangun tidur lah.
Now here is some bad news about some Civil Servants who decided to exploit the faceless and nameless character of being a Civil Servant.
1. They did not do their work. 2. They decided to become corrupt.
Chinese national told High Court he obtained Malaysian passport for RM400,000 Businessman initially told RM600,000 but bargain lower pricetestifying in trial of JPN assistant director and five others charged with 32 counts of falsifying birth certificates and ICspart of syndicate selling citizenships
Conclusion : May I suggest something. The problem is socio-cultural. No matter how many consultants are employed by the government to reinvigorate, remake, rebrand, redesign the Civil Service or its SOPs, systems and prodecures THEY DO NOT WORK.
Here is a simple solution.
Tuan-tuan please read carefully all the things I say here and in ALL my other writings.
All my suggestions are simple and most important of all ALL MY SUGGESTIONS WORK.
So here is my extremely simple solution to improve the Civil Service - FIRE underperformers.
JUST FIRE THEM. QUICKLY. NO NEED FOR REVIEW COMMITTEES, PEER APPRAISAL COMMITTEES ETC.
JUST FIRE THEM IF THEY UNDERPERFORM. FIRE THEM if they cannot perform their daily responsibilities.
[NOTE : THIS DOES NOT INCLUDE those Civil Servants who cause major screw ups - like the fellows in charge of the SIX BOMBA who died etc. Those who cause major screw ups, those who create discipline issues, ponteng kerja etc - those people must be fired ON THE SPOT. Just FIRE those people. Without thinking TWICE.]
But I am talking about performing daily duties.
For example create the SOP which says passports can be issued :
1. in EXACTLY THREE HOURS2. you don't have to wait after submitting all the required (money, photo, old passport etc)3. just come back in THREE HOURS and pick up the passport
Then if that Cawangan Imigresen FAILS to deliver on time, FIRE the Ketua fellow in charge of that Cawangan. Just FIRE him / her.
No such thing as transferring the rapist guru sekolah to another school.Or transferring the misbehaving police fellow to another state.Or transferring the psycho doctor to another hospital. Just FIRE them.Di BUANG kerja.
You start doing this and in no time at all the Civil Service will be top notch.
How many Civil Servants need to be fired? Not many. Say about 20 or 30 EVERY YEARIf they do not deliver in their daily duties.
For best effects FIRE the Ketua Pengarah fellows, the Ketua Cawangan fellows, the OCPD fellows, the Pegawai Daerah (that is negeri though) etc.
Those who are responsible for their cawangan, jabatan, daerah etc. Those who are in charge at the ground level.
Not many. Just a few every year. FIRE THEM.
Civil Servants know that they can only get fired for indiscipline and committing crimes.
They also know very well that they cannot get fired for underperformance.
This must change.
Will they listen? I don't think so. Posted by Syed Akbar Ali
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