Fernandes Demands Answers With Airlines Losing Millions In It Outage

---

 
Capital A Bhd CEO Tony Fernandes said AirAsia is not letting its guard down and is prepared for any further disruption.  (File pic)KUALA LUMPUR: The global IT outage has caused airlines to lose millions in revenue and created chaos in people’s lives, said Capital A Bhd CEO Tony Fernandes

Fernandes acknowledged CrowdStrike’s apology but emphasised that airlines were still waiting for an explanation from Microsoft about the incident.
“Tech companies have little empathy. After what we went through with Covid-19, they had no sympathy (then). Now they have issues and expect us all to understand.

Well, I’m not going to. Airlines need answers and compensation, he said in a LinkedIn post today.
CrowdStrike Holdings Inc, an American cybersecurity technology company based in Austin, Texas, provides endpoint protection, threat intelligence and cyberattack response services.
Despite the chaos that ensued from the IT outage, Fernandes highlighted the importance of learning and growing from the situation.
He said the situation seemed to have stabilised on the second day of the global IT outage which affected AirAsia’s operations at KLIA Terminal 2, but the airline was not 
letting their guard down.

We stand ready for any further disruption, he said.
Fernandes said the airline has been managing operations manually, including check-ins, printing boarding passes and baggage drop-offs, with over 100 Allstar volunteers assisting on the ground.

This reminds me of our early days 23 years ago when everything was done manually. We are proud that we have minimised flight cancellations due to our agility in switching to manual operations and our sincere commitment to serve the people.
Despite some delays, he sought to assure the public that AirAsia was determined to transport everyone safely to their destinations.

Huge thanks to our passengers who have been patient and appreciative of our efforts throughout this ordeal, he said.
AirAsia resumed its online check-in operations at 2pm today, following the global IT glitch that began yesterday afternoon.
Major institutions, including banks, media channels and hospitals in several countries, were also reportedly affected by the global IT outage. - FMT

---