Rtd Moving Towards Digitalisation To Improve Service Delivery Dg

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The Road Transport Department (RTD) is in the midst of upgrading its system and moving towards digitalisation in stages to improve its service delivery.
Its director-general Zailani Hashim said this involved all services, including the renewal of motor vehicle licenses.
“That is among the latest efforts that we will be mobilising in the near future, after going through all the required processes.
"So far, we have completed over 50 percent of this effort, covering all aspects including information collection and preparation of infrastructure to implement it," he told reporters after officiating a passing out parade for RTD officers at RTD Academy in Tiang Dua in Malacca today.
At the ceremony, a total of 103 participants comprising 12 enforcement officers in service grade KP41, assistant enforcement officers in grade KP29 (58 people), assistant enforcement officers in grade KP19 (32 people) and motor vehicle inspectors in grade AB19 (one) successfully completed the training, which began on Sept 1.
Commenting further, Zailani said among the services that had undergone the digitalisation process so far was the purchase of vehicle numbers through the ‘JPJeBid’ system, while the ‘JPJeQ’ system to manage the queue numbers to conduct transactions at RTD counters, has been implemented at several RTD offices throughout the country.
"We expect the JPJeQ system to be used at all RTD office counters nationwide next year, to facilitate customers and streamline their business," he said.
In another development, he said the RTD had managed to collect RM3 billion in revenue from January to September this year despite the Covid-19 pandemic situation.
"Last year, we managed to collect RM4.2 billion in revenue, but due to Covid-19, the amount was slightly reduced, however, I am confident we can achieve the RM4 billion collection target for this year," he said.
"We are fortunate because we have online services as well as cooperation with strategic partners such as Pos Malaysia, Puspakom and MyEG, which help in terms of revenue collection," he said.

- Bernama

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