Low Cost Airline Defended By Netizens After Passengers Complain Over Delays

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WHAT many people don’t realise when an airline announces a flight delay, it is often for a good reason. Aviation is one of the most reliable forms of modern transportation but also one of the most delicate. A recent low-cost airline flight delay has sparked a debate among social media users.
Low-cost airlines like AirAsia have introduced new packages and lounge access promotions to mitigate these delays. Tune Protect new Delay Lounge Pass offers insurance customers access to over 1,500 airport lounges worldwide for flights delayed by two hours or more.
However, the availability for this programme is limited and the pass applies to flights from or to Malaysia and Thailand only.
Several users defended the airline or the staff, but some said they do not fly the particular airline because it’s always delaying flights or always escape paying fines.
An X video showed a male passenger screaming at a female staff member of the airline. He yelled at the staff, asking why the delay increased to 30 minutes instead of the initial 10 minutes. Netizens added that the airline can ban such passengers on their future flights if necessary.

Additionally, social media users stated being rude or yelling at the airline’s staff will not help anyone get to their destination faster. It will only cause difficulties and it may also upset the other passengers, as yelling at an airport is not a common sight.
One user nevertheless said they do not understand why some people would go against the staff for the delays, since the ground staff are not the decision-makers. They advised that people should not shout at the lower-level staff since the delays will not stop because of that.
“No matter how much you yell at them, even until the end of time, they can’t do anything about it.”

Lastly, users commented on the choice of airline. If it’s a full-service carrier, which is typically more expensive than a low-cost airline, it’s understandable for customers to be slightly demanding.
When flying on a no-frills airline, customers should note that the absence of minor finishing details is one of the reasons why tickets are cheaper. — Focus Malaysia

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