Data Leak Rhb Launches Probe Assures Customers Data Safety

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Amidst fear of data leaks, RHB Banking Group today apologised to customers for an error in its issuance of e-statements, which resulted in the banking documents sent to wrong customers.
Giving its assurance that data safety remains the bank’s top priority, RHB said the incident affected less than 0.5 percent of its total retail customers in Malaysia and that enhanced control measures have been put in place.
Its group managing director and group CEO Khairussaleh Ramli in a statement today said the error in the issuance of current account e-statements was due to a technical issue at the part of its external service partner.
“We sincerely apologise to all our affected customers on the inadvertent error in the issuance of their e-statements. The error had been rectified immediately upon discovery and affected customers were notified on the same day through email and SMS messages.
“Following this, new e-statements are currently being sent to them,” said Khairussaleh Ramli.
He added that an investigation has been launched to find the cause of the error.
“We would like to reassure our customers that their data safety and security continue to be our top priority. Investigation is currently still ongoing to determine the root cause of the incident.
“The bank takes this matter very seriously and we have immediately put in place enhanced control measures to ensure that access to our customers’ banking accounts is not compromised and remains protected at all times,” he said.
Earlier today, news portal The Vibes reported that a number of the bank’s customers claimed that they received personal bank account statements belonging to other customers.
Following this, the bank had sent an email to its customers saying that there had been an error and urged the recipients not to open the wrongly sent statements and to delete the email.
“More concerning, they claimed they were able to access the e-statements using their own passwords, which, by default, is the users’ date of birth in numerals.
“Among the personal data that can be obtained from the statement include the customer’s full name, home address, transaction history, salary amount deposited and account number,” said the news report. - Mkini

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