Fedex Malaysia Launches 24x7 Self Collection Service To Boost Convenience And Flexibility For Sme Customers

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With the new FedEx Self-Collection Service, customers can now arrange to collect their FedEx packages at PopBox and Parcel365 lockers in the Klang Valley.



FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world's largest express transportation companies, announced that self-collection services for FedEx packages are now available at all participating Parcel365 and PopBox lockers strategically located throughout Klang Valley. This collaboration aims to enhance convenience for customers who choose to collect their packages from an extensive network of lockers, available 24/7.

Through the FedEx Delivery Manager International (FDMi) platform, small and medium or e-commerce businesses can provide their customers, who have a valid mobile number and/or email address, with the option to have their shipments delivered to their nearest Parcel365 or PopBox locker, prior to package arrival. For example, the FDMi feature allows the merchant’s end user customer the option of selecting a self-pick-up location (or other delivery option) closest to their home or workplace if they are unavailable to receive their package. All customers will have the flexibility of collecting their packages at their preferred venue and time, contributing to the overall reduction of carbon footprint and traffic congestion.



Sunway PopBox is the owner and operator of PopBox, one of the largest parcel locker service providers in Malaysia with 160 smart lockers available in more than 80 different locations throughout the Klang Valley. Similarly, Parcel365 is an app-based secure storage space provider that enables its customers to collect and send their parcels anytime, day and night.

SC Chong"At FedEx, we believe in creating possibilities for individuals and businesses, especially small and medium enterprises (SMEs), who require the added convenience of secure self-collection option that this service provides. Our digitized and automated self-collection capabilities demonstrate our efforts to address the evolving needs by small businesses for shipping and last-mile delivery,” said SC Chong, managing director of FedEx Express Malaysia. "With e-commerce accelerating, this new delivery option will act as a critical touchpoint for customers who are constantly on-the-go. As our customers look to access new opportunities, we remain agile to help them set their businesses on a strong pace for future growth and expansion.”

FedEx Malaysia’s self-collection initiative is fuelled by the rapid growth of e-commerce in the country. Revenue from e-commerce in Malaysia is set to increase at a compound annual growth rate (CAGR) of 14.3% from 2020 to 2024, resulting in a potential market volume of RM51.6 billion by 2024 [1]. In view of this, the new FedEx self-collection service can offer relief to customers, especially SMEs, in tackling small parcel last mile delivery more efficiently, while reducing traffic congestion and carbon footprint.

[1] Global Data, “COVID-19 accelerates e-commerce growth in Malaysia, says GlobalData”, (8 September 2020)

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