Airasia Implements Innovative Technologies To Improve The Customer Journey Making Flying More Hygienic And Seamless



AirAsia continues to revolutionise air travel with numerous new innovations deployed over recent times to further improve the customer experience and make flying not only safe and affordable, but also more seamless and contactless than ever before.

AirAsia has partnered with digital transformation company GrayMatter to launch Scan2Fly, an industry leading technology that can determine a passenger’s eligibility to fly before they arrive at the airport, including real time verification of relevant health documentation.

With Scan2Fly, AirAsia guests can scan and upload their medical certificates during the online self check-in process. This includes the corresponding processing of any required documents to verify whether the passenger is approved to fly by the various authorities and possesses a valid COVID-19 Negative Certificate.

The system has been successfully implemented by GrayMatter and has already gone live for a number of AirAsia flights from Malaysia’s KLIA2 Airport to/from Singapore as well as to/from Surabaya and also will be launching soon for flights to and from Jakarta. The cloud-hosted technology is very tightly integrated and tailored to AirAsia’s applications and is also equipped with robust information security which will be eventually be introduced to other AirAsia destinations, where valid travel documents are required prior to travel.

Scan2Fly delivers numerous efficiencies for AirAsia with reduced staff interaction at the airport and provides guests with peace of mind, before travelling to the airport. Once the documents are uploaded, a report is provided automatically with the approval/rejection status, including the reason for any rejection.  

At the same time, AirAsia announces numerous other recent enhancements in conjunction with strategic partner Vision-Box, including automated bag drop services, roving technology for temperature checks, and biometric facial recognition technology F.A.C.E.S. (Fast Airport Clearance Experience System) - the airline’s contactless facial recognition passenger processing system. The airline is also working with Vision-Box to further deploy numerous other touchless experience systems such as digital identity management across the airline’s travel and finance ecosystem.

Javed Malik, COO of AirAsia Group said “Innovation has always been in our DNA. Our digital transformation continues to gain momentum as we work hard to make travel in this new world more secure, hygienic, contactless and seamless than ever before by improving our digital capabilities which reduce costs and further enhance the customer journey. As we pivot into a one-stop travel and lifestyle platform, there are many more innovations in the pipeline which we will announce in due course.”



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