Air Asia Scam

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AirAsia is a ‘scam’ company ?
1. On 7/9/2021, I bought an Air Asia return flight ticket online from KBR to KUL and from KUL to KBR. The total ticket price is RM148.60.
2. The flight date is on 4/10/2021, as I have business in KL Court on that day.
3. On 15/9/2021, AirAsia sent me an email that my flight had been canceled without being given any convincing reason. I tried to adjust the flight for the 2nd and 3rd dates but all of them were not available.
4. Since there are no AirAsia flights available, I had to buy a new flight ticket with Malindo RM320+ and had to spend the night at a hotel near the KL Court.
5. On 20/9/2021, due to dissatisfaction, I went to the Air Asia counter at Sultan Ismail Petra Airport, Kota Bharu to inquire why my flight was canceled. However, the AirAsia staff on duty at the time simply replied, “it’s normal”.
6. Then I asked the staff, will I get a refund? AirAskepala staff and only answer AirAsia only create “Credit Account” only through Apps.
7. After teaching me to install the Apps, AirAsia staff also said that the value of RM148.60 of my purchase money is only valid for a period of 2 years only. Then it will burn. I can’t even withdraw, I’m forced to buy what’s in the Apps only.
8. On 21/9/2021, I made an online written complaint to KDNHEP. On 23/9/21, KDNHEP replied to the email and told me this problem was outside their jurisdiction and I had to report to MOT @ Ministry of Transport.
9. On 23/9/21, I sent a complaint email to [email protected]. But unfortunately there was no response.
10. On 3/10/21, once again I made a complaint to the MOT but this time I made a complaint through their official website which is http://mot.spab.gov.my.
11. On 4/10/21, I received an email from MAVCOM @ Malaysian Aviation Commission. They asked for all proof of purchase and cancellation emails from AirAsia in PDF format, and I cooperated fully.
12. On 15/10/21, AirAsia suddenly emailed me with the MAVCOM case reference number, saying AirAsia could not refund my money and informed me that RM148.60 had already been credited into the Apps that I installed within a day.
13. I replied to AirAsia’s email, I quoted the terms from AirAsia’s own website (I just found it), that customers must be given the choice of whether to refund money or not. But when I met the AirAsia staff, I was not given this refund option and the staff only mentioned the Credit Account.
14. Air Asia replied, he said I can no longer change the option because it is considered to choose the Credit Account option. And again I sent an email I wanted my Credit Account canceled just as AirAsia canceled my flight.
15. The last time I replied to an AirAsia email was on 24/10/21. And today when I checked back on the MOT complaint page, I found that my case had been ‘deleted’. I entered the complaint number but there is no information. Looks like the MOT closed my case without even informing me.
16. I don’t even know I want to do it again. Want to expect the government, the government is on the side of the capitalists. Although the value of RM148.60 is a little, but it means a lot to me because it is the people’s donations that helped my case.
17. I can only pray that God repays their tyranny as a government that ignores the people’s complaints and repays the capitalists who eat money illegally.
hope any politician brings this issue to Parliament.
p/s: I will try to complain again to the MOT this Monday.
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