9 000 Complaints On Online Transactions This Year

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The complaints on online transactions include goods or services not arriving, the condition of the items and confusing prices.KUALA LUMPUR: More than 9,000 online transaction complaints have been reported to the domestic trade and consumer affairs ministry this year.
Domestic trade and consumer affairs minister Alexander Nanta Linggi said of the 9,323 complaints that were filed with the ministry, 8,878 have been resolved and 445 were still being investigated.
These complaints involved issues like goods or services ordered by customers not arriving or in a different condition than offered, confusing prices, counterfeit items, pirated goods and online pyramid schemes.
“The ministry views consumers’ complaints on online transactions seriously. Every complaint will be studied thoroughly to ensure if any offence under the ministry’s jurisdiction has been committed.
“The ministry will take strict action against online traders found breaching any law enforced,” he said in reply to a question from Robert Lawson Chuat (GPS-Betong).
To address these complaints, Alexander said, the ministry would conduct checks on the relevant business premises or online marketplace operators.
It would also work with other ministries and agencies like the Malaysian Communications and Multimedia Commission to conduct site blocking or content removal for any business websites found to be dealing unethically.
According to data from the Companies Commission of Malaysia (SSM), there are 297,894 active online businesses registered under the Registration of Business Act 1956 as at Aug 31.
Meanwhile, 6,415 firms and 1,968 limited liability partnerships registered under the Limited Liability Partnerships Act 2012 are actively conducting business online.
A total of 109,534 new online businesses were registered from January to Aug 31, making up 42.8% of the total number of online businesses registered. In 2020, 132,012 new businesses were registered. - FMT

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