3 Ways To Keep Customers Buying With Us

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1. Make customers our brand ambassadors
Ever heard your friends or family say…
“I have an X brand card, you use it later I can get points to redeem rewards”
That is the strategy to make customers become unofficial ambassadors of a brand. They are proud and invite their closest people to buy as well.
Indirectly, customers can feel a ‘sense of belonging’ when buying from us.
If you sell cookies for example, you can evoke that taste by rewarding customers who recommend your product to their contacts.
Then your customer’s mouth is lighter to tell about your product. Kan?
2. Celebrate customer loyalty
Start by creating a special story post with customers who regularly shop with you and the story of their journey familiar with your business until now.
What are the benefits of such a post?
First, to encourage them to repost on their social media and indirectly the customer has already introduced your business to their contacts.
Don’t forget, people like when they are valued
3. Customize service to each customer
Do not broadcast WhatsApp with a flat beat to all customers who have ever bought with you.
If you have several products, identify which product the customer likes and before you want to make a promotional post, show that you care and take care of the customer.
For example.
“Greetings Ms. Mawar, that day Ms. Mawar purchased foundation X, now the foundation is getting a 50%discount”
“Greetings Kak Peah, the salted mackerel that I really like has just arrived in fresh stock today, please come to my shop”
Gitu.
Learn something?
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