Video Of Unreasonable Customer Goes Viral But Is The Clip Authentic Or Sheer Marketing Gimmick

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A SHORT clip purportedly showing an unreasonable customer throwing a strop when his demands were not met has gone viral.
The video shared on X by mhmmdhsm (@mhmmdhsm) shows a customer demanding that his ikan bakar (grilled fish) be exchanged for another type of fish as it was already cold.
But the business proprietor refused, pointing out that the customer had already manhandled the item with his bare hands. Surely, the proprietor can’t be expected to re-sell the fish to other customers.
The customer was not pleased with this and promptly left.
Some commenters urged that the identity of the customer be revealed. There was no need to pixelate the face as he deserved “to be made infamous”.

However, more than a few netizens questioned the authenticity of the video. Pointing to the somewhat staged scenario and the seemingly scripted dialogue, it was surmised that the clip was just a “marketing content” to gain eyeballs while painting the establishment in a good light.

Some eagle-eyed netizens even spotted a microphone attached to the so-called customer’s bag strap, further bringing the authenticity of the clip into question.

A few made less-than favourable comments about the “acting” skills of those in the video which was further proof that this was just marketing content.

Some reckoned that the restaurant owner needed to hire better content creators with one suggesting that it would have been better to highlight the positive elements of the said eatery like its food range or signature dishes.

One sarcastically noted this was akin to the famed Merdeka PETRONAS ads that were very touching.

Some netizens though sought to defend the video, claiming fake or otherwise, there were indeed such numskull customers who simply believed that come hell or high water, the “customer is always right”.

While the video may have been done to highlight certain type of customers’ unreasonable behaviour, the many netizens’ comments does underline that better and more sophisticated content would better serve the restauranteur.
One netizen summed up the sentiment by saying he didn’t want to make nasty comments given that it was the holy month of Rejab.

Simply put – the proprietor must do better in the future to promote his food business not only in acting skill per se but also the quality of his food which is far from tantalising to his customers’ taste buds. 

 
- Focus Malaysia

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