Robots In Restaurant Industry

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By now you might be familiar with our robot friends that you see in restaurants or eateries. It has become rather common nowadays especially after the pandemic situation where people are trying to minimize human interaction. Robots are also used in several restaurants for payment purposes. Huge part of this system operates through a system which is called the POS system. POS system is the point of sale or also known as the point of purchase. The merchant essentially calculates, refers and also prepares invoices to customers. It is also used widely as it is very convenient and reliable to be used. It runs in a WIFI connected device and is able to withstand a total of 12 hours if charged fully.
How do robot waiters work ? The robots are first programmed with important details like food pick up and delivery point. It is also programmed with the number of tables and its positioning. This step is crucial as each restaurant is different in terms of the setting and positioning. Robots are also set to take it slow when moving around the corners or humps. Each robot comes with an inbuilt camera which covers different areas like the front part, down part and upper part. Every robot is also equipped with laser sensor technology. This is often called LiDAR. It works to provide a vision on what is in front of it. This laser sensor also guides the robots on how to act looking at the situations around. The worker or server in the restaurant simply just has to place the food and beverage on its tray provided and click on the table number and press ‘GO’. he robot will eventually deliver the food and beverage to the customer.
Why are robots used in restaurants ? Essentially it was created to cope with the shortage of staff at eateries. In most of the eateries, the existing staff were not able to cater to all the customers needs especially during peak hours. Things get even worse if it happens to be a big restaurant. However as the nation declared pandemic, very minimal human interaction was required hence the robots were started to use widely. Owners also realised that it was way affordable to have a robot than paying a staff on a monthly basis. Robots don’t get tired, do not require off days and most importantly are able to be utilized for long hours. This was able to decrease the problem of staff burnout due to long working hours in restaurants. It can be used for long hours with one charge. Currently it is said that there are over 300 restaurants in Malaysia that use robot waiters for their restaurant’s needs.
Bottom line  The usage of robots in replacing manpower has been done for a long time and is still going strong. However, it is not recommended to be used in small food businesses as it is even easier to cater to customer’s needs and oftentimes the areas would be small that the existing owner/worker would be able to cover it. It has its Pros and cons on its own hence it is important to identify and compare both the elements before utilizing it. 
The post Robots in restaurant industry first appeared on CAHAYA PERMATA.
The post Robots in restaurant industry appeared first on CAHAYA PERMATA.

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