Klia Ranks Among Top 10 In Global Airport Survey

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Malaysia Airports Holdings Bhd said several key elements contributed to KLIA’s success, including a welcoming ambience, expanded seating area, upgraded charging stations, and fast and reliable Wi-Fi.
KUALA LUMPUR: KLIA has been ranked among the world’s top 10 airports in the 2024 Airport Service Quality (ASQ) survey for airports serving over 40 million passengers annually.
According to Malaysia Airports Holdings Bhd (MAHB), KLIA received a near-perfect score of 4.99 out of 5 from the Airports Council International, which represents the collective interests of airports around the world to promote excellence in the aviation industry.
ASQ serves as the leading, data-driven benchmark for airport excellence, measuring passenger satisfaction across key areas such as safety, services, facilities and cleanliness.
“This reinforces KLIA’s position as a leading global aviation hub,” said MAHB in a statement today.
It managing director, Izani Ghani, said KLIA’s consistent placement in the ASQ top 10 airports since 2022 is a testament to the airport’s commitment to continuous improvement.
“KLIA’s strong performance reflects our focus on enhancing the airport experience through innovative solutions and improved facilities. We also thank KLIA’s dedicated airport community and stakeholders who are the driving force behind our progress.
“With our new shareholders placing strong emphasis on service excellence, we are confident these efforts will further elevate our standing in future global rankings,” he said.
He said that several key elements contributed to KLIA’s success, all designed to enhance passenger comfort and convenience, including a welcoming ambience, expanded seating area, upgraded charging stations, and fast and reliable Wi-Fi.
Passengers also rated highly the airport’s exceptional cleanliness, particularly in its washrooms, which further enhanced the travelling experience.
Beyond its amenities, KLIA’s staff have also been praised for their warmth and attentiveness, further showcasing Malaysia’s hospitality at its best.
In preparation for Visit Malaysia 2026, MAHB said KLIA is undergoing key upgrades to further improve passenger experience, including expanded terminal seating, refurbished prayer rooms, and next-generation baggage trolleys.
It said passengers can also look forward to improved buggy services, self-service check-in and bag drop kiosks, and new family-friendly features such as the Orangutan Playground Kids Zone, wheelchairs, baby strollers, heritage walls and family parking lots. - FMT

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