Customer Is King Reminds Deputy Minister After Restaurateur S Outburst

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A Malacca restaurateur’s angry outburst that a customer captured on a 51-second video recently should not have happened, said Domestic Trade and Consumer Affairs deputy minister Rosol Wahid.
He said this is because businesses should behave ethically and be patient or tolerant towards customers to prevent misunderstandings.
Good ethics and manners are a reflection of the country’s people and culture, and good customer service is a right, he added.
“As a trader, you must be ethical. The customer is king, that’s what they feel. You must have patience for whatever the customer does," Rosol (above) said, adding that he hopes the matter doesn't recur.
Yesterday, Malacca Unity, Community Relations, Labour and Consumer's Affairs Committee chairperson Ngwe Hee Sem visited the restaurant and gave the owner advice while stressing that although some Malaccans are known for their abrasive language, it shouldn't be used as an excuse or be allowed to tarnish the state's reputation.
Rosol Wahid (centre) during the Jualan Keluarga Malaysia programme at Lotus Tebrau yesterdayOn another matter, Rosol assured the public that there will be a sufficient supply of basic necessities like chicken and meat for Hari Raya Aidiladha.
“The information we have received from the Agriculture and Food Industries Ministry thus far is that the rakyat needn't worry because the supply of chicken and meat will be enough for Aidiladha. There’s no issue,” he said during a press conference after officiating the Jualan Keluarga Malaysia programme at Lotus Tebrau yesterday.
Since the start of the programme in December 2021, and after being held in 1,702 locations, it has racked up RM54 million in sales, he added.
- Bernama

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