Corporate Identity Corporate Image Vs Corporate Reputation
CORPORATE
IDENTITY
The corporate
reputation refers to the public’s overall estimation of a company’s performance
and attributes over time. A corporate reputation is earned through (long-term)
consistent performance, reinforced by effective communication.
Since
corporate reputation is built over time, it has a relatively more stable and
enduring nature than the corporate image.
Whether a
company has a positive or negative reputation depends on a number of factors,
such as whether the business delivers on its promises, is transparent,
trustworthy, and responsive.
It is also largely dependent on the everyday images that people form of an organization.
The important of corporate identity.
Ensure that you’re consistent and coherent in all your communication;Allow you to differentiate yourself against your competitors; andHelp you engage effectively with customers, employees and investors.
Elements of corporate identity
Culture and
personality
Vision and Missionvalues, culture and behavior
Design
logowebsiteSocial mediaPackaging and merchandiseExternal corporate communicationOffice decor, uniforms, vehicles and everything else
Read: Note: 11 Key Concept of Corporate Communication
CORPORATE
IMAGE
The corporate
image is public perception, and handling that perception is crucial.
The corporate
image can generally be described as what comes to the public’s mind when
hearing a company’s name or seeing its logo. This corporate image is built by
companies through well-conceived communication campaigns.
Public
Relations Officer (PRO) protect and promote the corporate identity to create an
image in people’s minds. This includes managing negative media stories. So that
the public views the company exactly as the company wants to be seen.
Corporate
Image VS Corporate Identity
Both the corporate image and corporate reputation reflect how the public perceives a corporation. But even though they are closely related terms, they are not interchangeable.
Definition Corporate Image Corporate Reputation Refers to The immediate mental picture audiences have of a company The overall value judgement about a company over time Perception Can be positive, neutral or negative Can be positive, neutral or negative Steams from Inside an organization Inside and outside an organization Time frame Can be built quickly Usually evolves over time Key question “What do we want others to think we are?” “What are we seen to be?”
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