Robocalls To Keep An Eye On Those Who Report Covid 19 Symptoms

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Dr Noor Hisham Abdullah said that with the improvement of this CAC service, the health ministry will be able to better monitor Covid-19 patients and reduce the mortality rate. (Bernama pic)PETALING JAYA: Individuals who report Covid-19 symptoms on their MySejahtera app will soon get a SMS and automated voice recording or robocall telling them to go to the nearest health facility for further examination.
Health director-general Dr Noor Hisham Abdullah said this would especially apply to Covid-19 warning signs such as fever, difficulty in breathing, prolonged fatigue and chest pain.
“In addition, any individual who reports two or more warning signs will receive a call from the virtual CAC (Covid-19 clinical assessment centre) outbound medical team to confirm their condition and check whether they need ambulance assistance to get to a hospital,” he said in a statement today.
“The robocall service is for those who have not yet answered health assessment questions in their MySejahtera application and have reported symptoms.
“It is hoped that with the improvement of this CAC service, we will be able to better monitor Covid-19 patients at their homes and reduce the mortality rate, especially in terms of brought-in-dead (BID) cases.”
Noor Hisham said the services were among the upgrades the ministry was rolling out for CACs as the country prepares to move into the endemic stage of Covid-19, adding that the upgrades would involve other new functions to be implemented in stages.
These include the expansion of virtual CACs from the Greater Klang Valley to across the country, which Noor Hisham said was implemented last month.
Virtual CACs allow asymptomatic Covid-19 patients who are not from a high-risk group to stay quarantined at home, self-monitor and report their health status using the MySejahtera application.
Noor Hisham added that the ministry was also encouraging the involvement of private medical practitioners in providing alternative CAC services to Covid-19 patients so as to ensure a more effective and extensive monitoring of patients under home quarantine.
He said that following suggestions from various parties, the ministry has allowed the establishment of CACs managed fully by the private sector – which will provide Category 1 and 2 patients with an alternative to home quarantines.
Among the areas that can be used are community halls and hotels, with the ministry having prepared a reference guide for private sector firms which want to provide such services. - FMT

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